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Managed Mobility Services: How Does it Become a Game Changer for IT Depts?

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Managed Mobility Services
Managed Mobility Services (or MMS) is a term used to describe the process management needed for a company to acquire, provision, and support smartphones, tablets, and other mobile devices. As mobile technologies are changing human behaviors and becoming increasingly ingrained in business, it’s more important than ever for enterprises to streamline mobility management processes and leverage industry expertise to drive strategic decisions.

 

According to a 2016 Gartner study, “Mobility has moved beyond devices and is now inextricably linked with business innovation.” Parallel to Gartner’s findings, we also see that when companies embrace mobility as not just a necessity, but a competitive advantage, they reap exponential rewards.

Why is Managed Mobility Services a Game Changer?

In the past, IT and the business have been forced to own the tactical burden and complexity of managing all that compasses a mobility ecosystem:

  • The assets and devices themselves including real-time inventory, reporting, and depot
  • The financials, invoice processing and spend management including ROI analysis and proactive usage reporting
  • The technology landscape, policy and program creation, knowledge of industry best practices, and leveraging EMM/MDM tools
  • Vendor management practices including choices, negotiation, and contract management
  • Providing quality end-user mobility support and service desk

However, strong managed mobility services from a trusted partner allow clients to experience a best-in-class mobility environment while utilizing their valuable internal IT talent for business impacting initiatives that drive growth. This equals lower overall total cost, competitively managed mobility ecosystem, and happy employees experiencing top-notch support.

Learn about how Wright Medical decreased spend, improved reporting, and enhanced end user support with Renodis Managed Mobility Services.

 

“Thanks to Renodis we get more in-depth reporting, analysis and control of our mobility area, including both spend and usage, while freeing up more time for myself and my employees to focus on other areas for our customers.”
– Mike Colley, EUC Infrastructure Architect, Wright Medical Group

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Defining a Mobile-First Business Strategy and the Consequences of Not Having One

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A Mobile-First strategy in today’s world is in essence a paradigm shift, but one that stretches even farther than our current view of software apps and the internet – it is the idea of FIRST thinking about the way information will be digested and the tools that will be used from the mobile device user’s […]

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Mobility: How to Make Small Companies Seem Big and Big Companies Seem Small

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It’s all about perception, isn’t it?  Since the dot.com era, the ‘mom and pop’ shop has tried to appear larger and more established to convey stability and credibility.  Large companies long for the deeper relationships with customers that small companies have.  Mobility is an unprecedented game-changer, allowing your business to alter market perception – here’s how. Read more

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Mobility’s Impact on Your Workforce

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Mobility is an essential part of today’s workforce. To hear of an employee who does not have access to corporate email remotely is nearly unheard of. According to Gartner, worldwide mobile voice and data revenue will exceed one trillion dollars a year by 2014[1].  The desire and necessity for increased mobility has brought about drastic changes in the new corporate landscape:  the desire to utilize a device of their choosing, and the necessity to use this mobility to attract a younger, more tech-savvy workforce. Being chained to one’s desk has quickly become a thing of the past, while both mobility and productivity are on the upswing. A study performed by Ipso-Reid shows that BlackBerry smartphone users can turn 53 minutes of downtime into productive work time each day, increasing overall productivity by nearly 30%[2]. Increased workforce mobility has brought about many changes within the enterprise, permanently altering the terrain of the corporate landscape.

There are obvious changes that mobility impacts upon the corporate environment, and some not-so-obvious effects.

Impact:  POSITIVE

  • Cost Savings
    • Office Equipment – because a combination of laptops, tablets, and smartphones can more than compensate for a desktop computer and land line phone, the savings on office equipment is straight forward.  In the past, many corporations have overspent in providing workers both a laptop and desktop computer, in addition to a land line and cellular telephone.   Increased mobility eliminates the need for unnecessary equipment.
    • Office Space – in an economy where every cent of cost savings is precious, managers can realize returns by downgrading or even eliminating office space.
    • Time Saving – Employees without a commute typically start work earlier and finish work later.
  • Increased Employee Responsiveness – mobile equipment enables employees the ability to respond more immediately to customer inquiries, complaints, and order fulfillment.
  • Speed of Decision Making – reaching employees nearly anywhere, at nearly anytime, greatly reduces critical decision making time.
  • Expedited Issue Resolution – nothing strengthens customer retention than the expedited response to problems and customer issues.  Increased mobility equates to increased accessibility.
  • Cost savings on commuting – mobility is greener when taking vehicle emissions and gas necessary for a daily commute to the office into account.

Impact:  NEGATIVE

  • Security Risks – adopting a mobility strategy entrusts employees to respect corporate data and adhere to security standards.
    • Network and Customer Data Security Concerns – allowing employees the ability to access highly confidential customer information poses a serious security risk without the appropriate enforceable policies.  Additionally, opening up secure corporate networks, whether via VPN or other mechanism, exposes the enterprise to a cornucopia of nightmarish security threats.
    • Lack of Mobile Device Management , or MDM Policies – not widely adopted or implemented
    • Employees disconnected from teams and corporate environment
    • Lack of Technical Support for Mobile Employees

Whether the benefits outweigh the negatives, there is no question that mobility has drastically transformed corporate culture.   Taking advantage of the cost savings, cultural benefits, and recruiting tools a mobile work policy allows will no doubt keep top talent and attract fresh, new talent to the enterprise.  Reap the benefits of mobility with solid Mobile Device Management and enforceable mobile security protocols.


[1] Gartner, Gartner Says Mobility will be a Trillion Dollar Business by 2014, October 21, 2010

[2] Durso, James, Going Mobile:  Redefining the Meaning of Workforce Mobility, October 13, 2010

Image courtesy of [nirots] / FreeDigitalPhotos.net

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