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Managed Mobility Services
Managed Mobility Services (or MMS) is a term used to describe the process management needed for a company to acquire, provision, and support smartphones, tablets, and other mobile devices. As mobile technologies are changing human behaviors and becoming increasingly ingrained in business, it’s more important than ever for enterprises to streamline mobility management processes and leverage industry expertise to drive strategic decisions.

 

According to a 2016 Gartner study, “Mobility has moved beyond devices and is now inextricably linked with business innovation.” Parallel to Gartner’s findings, we also see that when companies embrace mobility as not just a necessity, but a competitive advantage, they reap exponential rewards.

Why is Managed Mobility Services a Game Changer?

In the past, IT and the business have been forced to own the tactical burden and complexity of managing all that compasses a mobility ecosystem:

  • The assets and devices themselves including real-time inventory, reporting, and depot
  • The financials, invoice processing and spend management including ROI analysis and proactive usage reporting
  • The technology landscape, policy and program creation, knowledge of industry best practices, and leveraging EMM/MDM tools
  • Vendor management practices including choices, negotiation, and contract management
  • Providing quality end-user mobility support and service desk

However, strong managed mobility services from a trusted partner allow clients to experience a best-in-class mobility environment while utilizing their valuable internal IT talent for business impacting initiatives that drive growth. This equals lower overall total cost, competitively managed mobility ecosystem, and happy employees experiencing top-notch support.

Learn about how Wright Medical decreased spend, improved reporting, and enhanced end user support with Renodis Managed Mobility Services.

 

“Thanks to Renodis we get more in-depth reporting, analysis and control of our mobility area, including both spend and usage, while freeing up more time for myself and my employees to focus on other areas for our customers.”
– Mike Colley, EUC Infrastructure Architect, Wright Medical Group

A Mobile-First strategy in today’s world is in essence a paradigm shift, but one that stretches even farther than our current view of software apps and the internet – it is the idea of FIRST thinking about the way information will be digested and the tools that will be used from the mobile device user’s […]

Now that employees and major enterprises are increasingly managing their businesses through mobile devices, there is a greater need than ever for secure managed mobility solutions that provide the highest level of IT efficiency. Trying to implement these measures on outdated systems and through existing structures is both frustrating and costly. Here is how the right managed mobility solution can deliver both mobile security and expense management capabilities.

Mobility Management Services

An organization that isn’t utilizing mobile capability today is likely to end up behind the curve sooner rather than later. It’s been found that organizations that lack mobile solutions will eventually lose skilled employees, have lower productivity among their workforce, and even have less satisfied clients.

A strategic mobility management system can not only improve these items within an organization, but it can also save costs. Employees become up to 25% more productive while at the same time the company spends 35% less on mobility. In addition to these benefits, there is greater overall security.

Enhanced Mobile Security

Now that employees and enterprises have shifted use to mobile devices, security has become an overriding concern. Fortunately, the top managed mobility solutions are addressing security issues with a variety of measures. Some of the ways that a mobility solution delivers security are:

  • employees and customers are asked to use a PIN code to access the system
  • when a device is lost, there are policies in place to wipe data immediately
  • devices are encrypted as are any data cards that are used in multiple mobile devices
  • a mobile VPN might be offered as a solution
  • mobile devices are given both antivirus and firewall capability.

Mobility Expense Management Solutions

One way that businesses maximize efficiency is through expense management. By enhancing the ability to manage expenses through a mobility solution, companies will begin saving on a grand scale. Just a few of the ways that mobility expense management is now possible include:

  • mobile invoice processing capability
  • proactive data monitoring
  • costs can be allocated directly to the GL, which eliminates errors and surprises
  • mobile inventory management solutions
  • wireless contract management to save time and reduce errors
  • ability to track expense per employee and per expense item.

Today’s enterprise customers are demanding more flexibility with their mobile solutions. If left un-checked the expense of your corporate mobility environment can begin to increase to an untenable amount. The benefits of a managed mobility solution are many, and with security services now available, as well as the expense management capabilities, make these strategic solutions a strong contender for any enterprise that wishes to remain competitive.

How can you easily achieve the benefits of Managed Mobility Solutions? Contact us today to learn to more!

With 20+ years of Telecommunications Industry experience, Jason Madison is part of the Renodis Enterprise Account Management Team.  Jason earned his MBA in 2007 while working at Sprint and has used his education and experience to consult with Fortune 500 corporations throughout his career.  He is a seasoned professional with experience in telecommunication strategy development. Jason has extensive experience in senior sales, management, and strategy roles with AT&T, Eschelon, and Sprint.

 

Mobile technologies are becoming increasingly ingrained in business – and changing human behaviors. However, mobility-lagging organizations will see negative impacts according to Gartner, Inc., including losing skilled workforce, lower productivity, and reduced satisfaction among customers and business partners.

Mobile Device Management (MDM) is fast becoming the acronym of the moment as organizations struggle to deal with the ubiquity of mobile devices amongst their workforce.   As workers are more and more vocal in their desire to utilize their own devices in the workplace, security management becomes crucial in protecting the organization’s data.  Mobile Device Management (MDM) software monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises[1].

“The era of fully supporting company-owned devices is giving way to an era of managed diversity in which tiered support for employee-owned, consumer-class devices is the norm. With the unabated growth of consumerization, IT leaders need to implement MDM to manage corporate and employee-owned devices, and assign employee-owned, consumer-class devices, and assign responsibilities inside IT departments for the service, application and security of all these devices.” – Terrence Cosgrove, Gartner

MDM functionality typically includes over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, etc., and apply to both company-owned and employee-owned (BYOD) devices across the enterprise or mobile devices owned by consumers[2]. Let’s take a look at the specific benefits.

Implementing a well thought out MDM policy will far outweigh the costs of doing nothing.  Without some sort of controlled MDM, companies will likely see reduced user productivity (if the IT standard does not suit the user’s needs), higher noncompliance costs incurred by users who circumvent IT standards, and the cost of users’ time and efforts in attempt to support themselves, increasing indirect costs[3].  An organization must enforce a unified security policy that incorporates control and the ability to remotely manage all supported devices. The benefits of implementing MDM include:

  • Remotely support all employee owned and company owned devices.  Support and updates can be done over the air (OTA), thus enabling employees freedom with corporate backing.
  • Ability to remotely wipe clean lost or stolen devices.  The MDM platform will enable security teams to quickly remove confidential corporate information from lost devices, regardless of location.
  • Control and direct what applications are allowed and which are restricted.  Remote monitoring of mobile devices will continue to ensure corporate security is not jeopardized by unauthorized apps.
  • Maintain detailed record of user device statistics.  Employee usage statistics can be very beneficial when reviewing employees for performance, productivity, cost, or reprimand.
  • Ability to automatically push software updates to devices remotely.  Devices can be automatically and uniformly updated without impeding on employee’s time.
  • Ensure employee devices are password protected.  MDM enables security teams to remotely manage passwords to ensure that information is protected at all times.
  • Employees can choose their own device of liking.   Staffs utilizing their device of choice are more likely to enjoy working on it.  Forcing a particular device, such as a BlackBerry, may hinder productivity.
  • Reduce employee downtime and cost per user.  Since security and updates are managed over the air, employees are not inconvenienced with schedule intrusions.

MDM does require a harmonization between enterprise operations, IT, and security teams to ensure that mobile device architectures match overall corporate security policies, but with BYOD becoming more of the norm within organizations, an effective optimization platform is vital to protect security while proliferating productivity.



[1] Wikipedia, 2012, Mobile Device Management-Definition

[2] Finneran, Michael, BYOD Requires Mobile Device Management, Information Weekly Mobility, May 7, 2011

[3] The Enterprise Innovator, Gartner Says Enterprise Mobility Management is Essential for IT Success, May 9, 2012

Image courtesy of [Stuart Miles] / FreeDigitalPhotos.net