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Managed Mobility Services
Managed Mobility Services (or MMS) is a term used to describe the process management needed for a company to acquire, provision, and support smartphones, tablets, and other mobile devices. As mobile technologies are changing human behaviors and becoming increasingly ingrained in business, it’s more important than ever for enterprises to streamline mobility management processes and leverage industry expertise to drive strategic decisions.

 

According to a 2016 Gartner study, “Mobility has moved beyond devices and is now inextricably linked with business innovation.” Parallel to Gartner’s findings, we also see that when companies embrace mobility as not just a necessity, but a competitive advantage, they reap exponential rewards.

Why is Managed Mobility Services a Game Changer?

In the past, IT and the business have been forced to own the tactical burden and complexity of managing all that compasses a mobility ecosystem:

  • The assets and devices themselves including real-time inventory, reporting, and depot
  • The financials, invoice processing and spend management including ROI analysis and proactive usage reporting
  • The technology landscape, policy and program creation, knowledge of industry best practices, and leveraging EMM/MDM tools
  • Vendor management practices including choices, negotiation, and contract management
  • Providing quality end-user mobility support and service desk

However, strong managed mobility services from a trusted partner allow clients to experience a best-in-class mobility environment while utilizing their valuable internal IT talent for business impacting initiatives that drive growth. This equals lower overall total cost, competitively managed mobility ecosystem, and happy employees experiencing top-notch support.

Learn about how Wright Medical decreased spend, improved reporting, and enhanced end user support with Renodis Managed Mobility Services.

 

“Thanks to Renodis we get more in-depth reporting, analysis and control of our mobility area, including both spend and usage, while freeing up more time for myself and my employees to focus on other areas for our customers.”
– Mike Colley, EUC Infrastructure Architect, Wright Medical Group

A Mobile-First strategy in today’s world is in essence a paradigm shift, but one that stretches even farther than our current view of software apps and the internet – it is the idea of FIRST thinking about the way information will be digested and the tools that will be used from the mobile device user’s […]

Now that employees and major enterprises are increasingly managing their businesses through mobile devices, there is a greater need than ever for secure managed mobility solutions that provide the highest level of IT efficiency. Trying to implement these measures on outdated systems and through existing structures is both frustrating and costly. Here is how the right managed mobility solution can deliver both mobile security and expense management capabilities.

Mobility Management Services

An organization that isn’t utilizing mobile capability today is likely to end up behind the curve sooner rather than later. It’s been found that organizations that lack mobile solutions will eventually lose skilled employees, have lower productivity among their workforce, and even have less satisfied clients.

A strategic mobility management system can not only improve these items within an organization, but it can also save costs. Employees become up to 25% more productive while at the same time the company spends 35% less on mobility. In addition to these benefits, there is greater overall security.

Enhanced Mobile Security

Now that employees and enterprises have shifted use to mobile devices, security has become an overriding concern. Fortunately, the top managed mobility solutions are addressing security issues with a variety of measures. Some of the ways that a mobility solution delivers security are:

  • employees and customers are asked to use a PIN code to access the system
  • when a device is lost, there are policies in place to wipe data immediately
  • devices are encrypted as are any data cards that are used in multiple mobile devices
  • a mobile VPN might be offered as a solution
  • mobile devices are given both antivirus and firewall capability.

Mobility Expense Management Solutions

One way that businesses maximize efficiency is through expense management. By enhancing the ability to manage expenses through a mobility solution, companies will begin saving on a grand scale. Just a few of the ways that mobility expense management is now possible include:

  • mobile invoice processing capability
  • proactive data monitoring
  • costs can be allocated directly to the GL, which eliminates errors and surprises
  • mobile inventory management solutions
  • wireless contract management to save time and reduce errors
  • ability to track expense per employee and per expense item.

Today’s enterprise customers are demanding more flexibility with their mobile solutions. If left un-checked the expense of your corporate mobility environment can begin to increase to an untenable amount. The benefits of a managed mobility solution are many, and with security services now available, as well as the expense management capabilities, make these strategic solutions a strong contender for any enterprise that wishes to remain competitive.

How can you easily achieve the benefits of Managed Mobility Solutions? Contact us today to learn to more!

With 20+ years of Telecommunications Industry experience, Jason Madison is part of the Renodis Enterprise Account Management Team.  Jason earned his MBA in 2007 while working at Sprint and has used his education and experience to consult with Fortune 500 corporations throughout his career.  He is a seasoned professional with experience in telecommunication strategy development. Jason has extensive experience in senior sales, management, and strategy roles with AT&T, Eschelon, and Sprint.

 

Mobile technologies are becoming increasingly ingrained in business – and changing human behaviors. However, mobility-lagging organizations will see negative impacts according to Gartner, Inc., including losing skilled workforce, lower productivity, and reduced satisfaction among customers and business partners.

Enterprise Mobility Management, or EMM, is the latest acronym in the cornucopia of buzz words floating around the telecom space today.   Without question, mobility has not only enhanced employee productivity and accessibility, it has fundamentally altered enterprise communication structures around the globe.   With so many employees accessing and manipulating corporate data from virtually any location on earth, the usual cell phone or laptop policies of the past simply cannot begin to reign in the issues and concerns surrounding enterprise mobility today.

According to the 2012 Wikipedia official definition, EMM is the set of people, processes, and technologies focused on managing the increasing array of mobile devices, wireless networks, and related services to enable the broad use of mobile computing in business.  In other words, EMM provides the holistic guiding principle that enables cohesion between device management (MDM), application, and network management across platforms.   It’s become so important because of the ubiquity of employee-owned devices used in the corporate setting, and because the same employees come to expect IT support when something goes wrong.  It can become confusing when dealing with EMM’s components, such as MDM, to construct an effective mobility policy and to truly understand enterprise mobility management benefits.

Core EMM Components

  • Mobile Device Management (MDM)
    • Mobile device management deals with configuring the mobile device and making sure that the IT policies that have been set up remain intact.  MDM also assures continual monitoring to ensure the overall status and health of the device.
  • Mobile Application Management
    • Based on research by Philippe Winthrop of theemf.org, mobile application management is the strategy and process around developing/procuring, securing, deploying, accessing, configuring, updating and removing (business) applications from mobile devices used by the employees.
  • Financial Management
    • BYOD policies bring about corporate risk, forcing careful scrutiny of employee contracts and control of company data and information.  Telecom Expense Management (TEM) will help control and manage the overall costs of mobile voice and data communications. TEM will also help optimize invoice accuracy, equipment cost, and carrier contract negotiations.
  • Help Desk
    • Effectively managing enterprise mobility requires a focus on support of the organization with a help desk infrastructure. There is a significant responsibility by a help desk which effects the entire business in a number of areas. A help desk should include activities such as carrier order processing, add/remove features and plans, live agent level 1 & 2 device support, upgrade eligibility tracking and processing, warranty repair and replacement, accessory acquisition, carrier porting, corporate/individual transfer of liability, carrier escalation management, seasonal suspension/reactivation and device recycling.
  • Mobile Security
    • Carefully constructed, strictly enforced security policies integrated across all core components of EMM are the overall key to the success or failure of an enterprise’s mobility policy. EMM’s overall purpose is to manage risk on behalf of both the corporation and the employee; thereby maximizing productivity while mitigating threat. For more information on mobile security policies, ask one of the Renodis experts in this area.

Effective EMM can provide quantifiable business value to organizations that manage their mobile infrastructure to secure, compliant, and performance-optimized policies.  The ultimate goal of any EMM policy and the complexities of its components is strategic risk management.  Addressing the component of an EMM strategy will bring your enterprise closer to telecom happiness, a state of complete telecom well-being.

Image courtesy of [watcharakun] / FreeDigitalPhotos.net