Data Recognition Corporation (DRC)

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“Renodis has been a game changer for DRC.” – John Bandy, CIO & MSPBJ CIO of the Year

John Bandy, CIO at Data Recognition Corporation, knew they needed to “think differently” if they wanted to focus on differentiating their business.

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INDUSTRY: Commercial Scientific Research Services
NUMBER OF LOCATIONS: 10+
NUMBER OF EMPLOYEES: 600 full time, 3000+ seasonal
PRIMARY BUSINESS DRIVER: Driving innovation and technology, agility, client experience, responsiveness

CHALLENGE

Business Challenges

  • “Seasonal” environment causes peak times that require higher level of services and customized cost-effective solutions
  • Challenging telecom financial management process, controls, and visibility

Communications Challenges

  • Employee changes caused uncompleted projects resulting in duplicate services and invoices
  • Needed proactive MDM support
  • Limited telecom expertise and experience
  • Poor carrier visibility and support
  • Struggled with ongoing management of communications services billing and cost allocation

SOLUTION

TCM is the industry’s First Turnkey Communications Managed Services solution focused on a seamless and superior experience for clients.

  • End-to-end management of all communications
  • Managed with first communications ERP Renodis Vision™
  • “Un-telecom” experience
  • Based on 5 Management Disciplines
    – Technology Mgmt
    – Asset Mgmt
    – Vendor Mgmt
    – Financial Mgmt
    – User Support Mgmt

RESULTS
Renodis’ TCM Solution measures, then maximizes value within four key dimensions. This allows visibility and shows specifically how TCM has added value.

Technical

  • Renodis monitoring solution, Beacon, improved response times and reduced downtime
  • Customized solutions put in place handle seasonal spikes
  • Reduced security risk due to enhanced MDM management

Economics

  • Audit and financial management resulted in ongoing cost savings of 20% in Wireline and 50% in mobility
  • Improved monthly reporting and visibility of communications services billing
  • Renegotiation of MDM contract resulted in 30% savings

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Support

  • Help desk integration increased internal productivity
  • Accurate, real time visibility of communications services assets and inventory
  • Renodis project management office assisted with relocation of data center facility

Business

  • Improved focus on IT related initiatives and technology to drive business value
  • Ongoing cost optimization to manage costs and improve financial performance
  • Improved employee productivity as a result of professional management of communications

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