“Renodis has been a game changer for DRC.” – John Bandy, CIO & MSPBJ CIO of the Year
John Bandy, CIO at Data Recognition Corporation, knew they needed to “think differently” if they wanted to focus on differentiating their business.
INDUSTRY: Commercial Scientific Research Services
NUMBER OF LOCATIONS: 10+
NUMBER OF EMPLOYEES: 600 full time, 3000+ seasonal
PRIMARY BUSINESS DRIVER: Driving innovation and technology, agility, client experience, responsiveness
CHALLENGE
Business Challenges
- “Seasonal” environment causes peak times that require higher level of services and customized cost-effective solutions
- Challenging telecom financial management process, controls, and visibility
Communications Challenges
- Employee changes caused uncompleted projects resulting in duplicate services and invoices
- Needed proactive MDM support
- Limited telecom expertise and experience
- Poor carrier visibility and support
- Struggled with ongoing management of communications services billing and cost allocation
SOLUTION
TCM is the industry’s First Turnkey Communications Managed Services solution focused on a seamless and superior experience for clients.
- End-to-end management of all communications
- Managed with first communications ERP Renodis Vision™
- “Un-telecom” experience
- Based on 5 Management Disciplines
– Technology Mgmt
– Asset Mgmt
– Vendor Mgmt
– Financial Mgmt
– User Support Mgmt
RESULTS
Renodis’ TCM Solution measures, then maximizes value within four key dimensions. This allows visibility and shows specifically how TCM has added value.
Technical
- Renodis monitoring solution, Beacon, improved response times and reduced downtime
- Customized solutions put in place handle seasonal spikes
- Reduced security risk due to enhanced MDM management
Economics
- Audit and financial management resulted in ongoing cost savings of 20% in Wireline and 50% in mobility
- Improved monthly reporting and visibility of communications services billing
- Renegotiation of MDM contract resulted in 30% savings
Support
- Help desk integration increased internal productivity
- Accurate, real time visibility of communications services assets and inventory
- Renodis project management office assisted with relocation of data center facility
Business
- Improved focus on IT related initiatives and technology to drive business value
- Ongoing cost optimization to manage costs and improve financial performance
- Improved employee productivity as a result of professional management of communications
