Eliminates the Guesswork in Choosing the Right Vendor
With a myriad of Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) Providers, each with their own unique view of the industry, it can be overwhelming understanding the nuances of each solution and how they impact your overall employee and customer experience to propel your business forward.
Renodis’ Vendor Selection Methodology, VendorPoint™, is a custom decision framework that when applied to CCaaS and UCaaS solutions, enables clients to determine the right technology investments for their environment.
CCaaS, UCaaS Options Evaluated in Three Dimensions
We help you build out deep and detailed criteria in these categories.
Technology: What is the correct overall technology and vendor that would provide the greatest benefit and competitive advantage for your business?
Support and Service: What does your business require in terms of the quality, expertise, and availability of end user support? What resources do you need to manage change in your environment and troubleshoot issues as they arise?
Economics: What are your financial requirements? Now and as applied to your intended growth.
We Help You Prioritize Your Criteria Based on Business Drivers and Priorities
Once we build your detailed business criteria for Technology, Support and Economics, we help you give each individual criteria a ranking. For instance, if your business is very dependent on service and support above all else, we weight the criteria in that category accordingly. If certain criteria within a dimension of value are more important than others, we make sure that is reflected.
Selection Process for UCaaS/CCaaS Solutions
Renodis Turnkey Telecom
We ensure the right technology for your environment, lowest total cost, best-in-class support and more time in your pocket.
Our proprietary technology platform designed specifically to manage all tasks, activities and assets allowing actionable insights.
MULTI-DISCIPLINARY MANAGEMENT APPROACH
An integrated view into the life cycle of a telecom asset yields the lowest total cost and least risk to an organization.