We LOVE our mobile devices. Especially our magical smartphones that allow us to conceal the fact that we always used to get lost have instant access to any information, keep connected with family, friends and work, and spend untold hours with apps, games, and music.

However, as we become more and more attached to these magical devices, the more we forget about common sense and etiquette. Here we present to you 9 Cell Phone Guilty Pleasures We Need to Quit. Think we need to add something to this list? Comment below!

#1 – Texting While Walking

We’ve all heard about the dangers of texting while driving right? Obviously a no-brainer. Another no-brainer? Texting while walking. Not only dangerous in a dark parking lot (always be aware of your surroundings), but also dangerous when crossing the street. Texting while walking resulted in so many accidents in Fort Lee, N.J. that the Police Chief ordered officers to start giving $85 tickets to people texting while jaywalking.

More reasons why texting while walking is dangerous.

#2– Leaving Your Phone to Charge Overnight

Alright call it convenience or laziness – people have a bad habit of charging their device every night. I’m guilty on this one too. It’s arguable as to how this will negatively affect the handset in the long run, but it IS using electricity. The good thing? We’re seeing more energy efficient chargers that automatically shut off once a handset is fully charged.

How much energy do you waste while charging your cell phone?

#3 – Not Leaving a Voicemail / Text After Missed Call

A big etiquette one here. Nothing is more frustrating than seeing a missed call from someone and wondering what they wanted. Was it important? Did they accidently dial me? Has the problem been taken care of?? Sure, it does take an extra moment or two to leave that message, but your intended caller will appreciate it.

#4 – Missing an Experience Because You’re Too Busy Taking / Posting Photos

Yes, many of us are guilty on this one – including myself. On a recent trip to DC I had to give myself a reminder when I got too snap happy posting pictures of memorials. Yes, it’s fun to take a few pictures to refer back to in the future. It’s fun to post on social media sites for your family and friends to see. However, don’t short change yourself when it comes to life experiences. Step back, take a moment to consider if these photos will truly capture the experience for you later? How important is it to share this photo with others? Will they really care? Don’t get me wrong, posting here and there is fun, but it’s easy to put more focus on your phone than the memories you’re intending to make.

#5 – Fooling Around on Your Cell Phone Whenever There is a Spare Moment

Have we as a society forgotten how to wait? Perhaps. How often do you see someone pulling out their cell phone when waiting for an appointment, a friend at a restaurant or in the grocery store checkout lane? I challenge you to use your spare moments to think for yourself. Is there something productive you could be thinking about at this time? If not, use these precious moments to relax and clear your mind if you can. You may feel less stressed once it’s time to get back at it.

#6 – Talking Obnoxiously Loud While Having a Conversation

A good refresher for all of us. Talking too loudly while having a conversation is not only annoying for others around you, but most likely the other person on the line will have to turn down the volume on their phone. Clarity in enunciation, directing your sound towards the phone mic, and speaking in a normal tone will ensure you’re understood just fine on the other end of the line.

#7 – Using Bluetooth in Public

Have you ever been in a situation where you thought someone was talking to you, but they just had their Bluetooth earpiece in? Using Bluetooth in close proximity to others or even (dreadedly) when you need to communicate with someone else at the same time is a big etiquette no-no.

#8 – Using Speakerphone in Public

Speakerphone is great when you want others to hear your conversation, or in your office with the door shut. However, be aware this is disruptive to others in public – not to mention risky for you should any private info be disclosed.

#9 – Not Using Wi-Fi as a Primary Data Source When at Home or Work

We forget, or it’s too much effort. In any case you’re using valuable cellular data when you could be using Wi-Fi. In your phone’s settings make sure to default to use known data sources.

Think we should add something to this list? Comment below!

 

We have smart people working at Renodis and they have contributed greatly to the success of the company. By featuring our employees, we offer a behind-the-scenes glimpse into our company culture and the people who power our business. This month’s Employee Spotlight is Brian Dykhuizen, Mobility Manager at Renodis.

Meet Brian.

brian

Name: Brian Dykhuizen

Title: Mobility Manager

What did you do before Renodis? I started in Telecom in 1999 with Nextel in Colorado taking several different positions, then returned home to Minnesota in 2003 as a Wireless Field Support Representative. 

When did you join the Renodis Team? I left Sprint in 2011 and joined Renodis in March of 2012. 

In three adjectives, how would you describe your experience at Renodis so far? Enlightening, Inspiring, and fast-paced

Favorite mobile gadget  The Samsung Galaxy S III

What do you most like about your work? Learning, mastering, teaching, and impressing clients.

How do you or your team continue to innovate and challenge the status quo? We continue to train and compile training materials for constantly evolving mobile technologies.  We pay close attention to the wants and needs of our mobility clients and educate ourselves in an effort to support them.

Do you have a thought-leader or person you admire in your field or industry? Who and why? The late Steve Jobs.  He was a real-life Willy Wonka, whose focus on the user experience raised the stakes in mobility and forced his competitors to evolve or get out of the way.

What are you most looking forward to in the years ahead as you continue your work at Renodis? I really want to see how support for our clients is transformed with the changing mobile workforce.   In the last ten years, mobile devices have accelerated the speed and versatility of business communications.  With the explosion of mobile devices, we are learning how to secure corporate information on these devices while reducing expenses.

Where can we find you when you are not at Renodis? Working in my garage, kayaking, biking, skiing and enjoying what makes the Twin Cities a great place to live.

Did you know that 12% – 20% of corporate telecom charges are in error and unfortunately for businesses, 85% of these charges are in the carrier’s favor? (Gartner Group)  This is the time to take charge of your telecom costs – take a close look at these 5 Reasons Telecom Expense Management is Essential to Reducing Costs.

5 Reasons Telecom Expense Management is Essential to Reducing Costs: #1 – Telecom Asset Validation

You can’t determine areas of efficiency if you don’t know what you have.  It’s not uncommon for…

  • customers to be confused by carrier invoices and not understand what they are paying for
  • circuits or lines to invoice at incorrect rates
  • ongoing invoices after placing a service disconnection order
  • unneeded or unused services and features to exist
  • contracts to expire and corresponding rate increases to go unnoticed
  • long distance casual billing
  • 3rd party/slamming charges to be added without authorization

5 Reasons Telecom Expense Management is Essential to Reducing Costs: #2 – Dispute Tracking and Management

Chasing down billing error corrections and credits requires timely documentation and persistence.  Most carriers have a formal process for submitting dispute and credit requests and submissions must include proper documentation.  Carriers are rarely proactive in resolving these types of issues therefore the burden is on the customer to be persistent and follow up.  Always obtain the rerate calculations to ensure you receive the full amount you are entitled to.

5 Reasons Telecom Expense Management is Essential to Reducing Costs: #3 – Regular Wireless Analysis

Within the telecom environment, wireless assets are often the most dynamic.  Factors such as voice and data pooling, addition of new service, upgraded service, equipment changes, overages and other miscellaneous fees can all lend to significant monthly variances.  Monthly analysis is critical in monitoring accuracy and ensuring optimization.

5 Reasons Telecom Expense Management is Essential to Reducing Costs: #4 – Monthly Invoice Audits and Cost Allocation

Comprehensive monthly audits are imperative in eliminating telecom cost creep.   Pricing errors, missing discounts, incorrect service periods, excessive technician charges, unauthorized features and add-ons are all commonplace in the world of telecom billing.  Identifying such anomalies requires attention to detail and diligence to locate an informed carrier representative who can validate the charges.

5 Reasons Telecom Expense Management is Essential to Reducing Costs: #5 Contract Negotiation

Contract negotiation should begin 3-6 months prior to the contract termination date to allow for a full evaluation of current market pricing and options.  If your contract contains an automatic renewal clause and you wish to cancel service it’s often a requirement to provide written notice 30-60 days in advance.

As you can see, Telecom Expense Management requires diligence, expertise, and time. In addition to reducing costs, Telecom Expense Management is also essential in understanding what your true telecom environment looks like.

Unsure how to pursue Telecom Expense Management in your organization? Contact a trusted expert like Renodis to walk you through the details and show you how you can save time and reduce costs on your next telecom bill!

Diane Kisch is an industry leader in Telecom Expense Management and Practice Manager for Renodis Telecom Management.

Are you in charge of recommending or deciding what technology your company provides for staff? How will you decide between smartphones, tablets or laptops? What criteria will you use? This decision carries a number of risks. Get it wrong and you may have unsatisfied and unproductive staff. But get it right… and there is nothing better than a happy and productive workforce.

It’s a big decision, but no need to panic. We’ll help guide you to the right solution for your environment. Just follow these 4 evaluation criteria to help you decide if you should get smartphones, tablets or laptops for your staff.

Smartphones, Tablets or Laptops: Evaluation Criteria #1 – Is the work conducted remotely?

This may determine whether the person or department should have a company mobile device at all. If this person’s duties are 95% based in the office – is there really a need for a smartphone or tablet? In this case a laptop is the best choice.

Identify who is working away from the office during business hours. Are they a road warrior working out of cabs and airports where information and responses are needed immediately? In this case a tablet might be a smart choice.

Smartphones, Tablets or Laptops: Evaluation Criteria #2 – What type of work is done remotely?

Once you have determined the staff working remotely, the next thing is to determine what they do and the environment they are working in. Are they simply answering the phone and responding to emails? Are they using an application which they need to enter and record information? Does the work they do require immediate feedback from any location?

I like to pay attention to the user on this one. Are they doing a lot of data entering (typing or selecting items from a drop down datawindow)? The reason this is important is because from our three device choices, typing is best done from a laptop. But if I’m selecting items from a drop down datawindow, this opens up certain smartphone and tablet options.

Smartphones, Tablets or Laptops: Evaluation Criteria #3 – Where is the work conducted?

Working remotely … it is the “remotely” that means many things to many employees. Is the work environment in a sewer underground doing inspection? Is it on a construction site? Is it in a hotel, car, or coffee shop? Is the employee setting up an electrical tower somewhere in the middle of Utah? Or perhaps the employee is working in a location without cellular connection. (Yes, there are still a few of these locations. I hit a big one driving from Denver CO to Flagstaff AZ.)

Smartphones, Tablets or Laptops: Evaluation Criteria #4 – Are there any physical limitations?

This one seems like a strange one, but it is very real and important. I worked with a company that provided really cool, new smartphones for their techs working on heating units, boilers and pipe lines. The biggest complaint was “MY FINGERS ARE TOO BIG FOR THIS &#&*!@# thing.” Did I mention some of the employees were ex sailors?

In addition, make sure the user can see the screen – is it visible in sunlight? Do they need to type on the device and cannot because of the size of the device? Also keep in mind that the device my need to be ruggedized or have an otter box provided.

Smartphones, Tablets or Laptops: The Summary

One you gather all your criteria, it’s a good idea to have details in a grid – this will give you a picture of employee’s real needs. As a rule of thumb, if a user has to collect and enter a lot of information, a smartphone is not the way to go. Users who mainly respond with short answers like “Yup”, “I approve”, or “No thanks” – a certain smartphone makes a lot of sense. Like the Galaxy S4 which has the larger screen.

Keep in mind sometimes there is a valid case for having any combination of laptop, tablet or smartphone. Of our choices the laptop will always be best for heavy information gathering where a lot of typing is involved and certain smartphones are good for short text and emails.

There are also some best of both worlds hybrid options like the MS Surface Pro or the Lenovo Thinkpad. If you’re still unsure, don’t force your decision. Allow your users to test a few devices and inform you which they like the best and why.

Wondering how to fully manage your devices in an enterprise-sized environment? Read more in Benefits of Implementing an MDM.