Enterprise Mobility Management, or EMM, is the latest acronym in the cornucopia of buzz words floating around the telecom space today.   Without question, mobility has not only enhanced employee productivity and accessibility, it has fundamentally altered enterprise communication structures around the globe.   With so many employees accessing and manipulating corporate data from virtually any location on earth, the usual cell phone or laptop policies of the past simply cannot begin to reign in the issues and concerns surrounding enterprise mobility today.

According to the 2012 Wikipedia official definition, EMM is the set of people, processes, and technologies focused on managing the increasing array of mobile devices, wireless networks, and related services to enable the broad use of mobile computing in business.  In other words, EMM provides the holistic guiding principle that enables cohesion between device management (MDM), application, and network management across platforms.   It’s become so important because of the ubiquity of employee-owned devices used in the corporate setting, and because the same employees come to expect IT support when something goes wrong.  It can become confusing when dealing with EMM’s components, such as MDM, to construct an effective mobility policy and to truly understand enterprise mobility management benefits.

Core EMM Components

  • Mobile Device Management (MDM)
    • Mobile device management deals with configuring the mobile device and making sure that the IT policies that have been set up remain intact.  MDM also assures continual monitoring to ensure the overall status and health of the device.
  • Mobile Application Management
    • Based on research by Philippe Winthrop of theemf.org, mobile application management is the strategy and process around developing/procuring, securing, deploying, accessing, configuring, updating and removing (business) applications from mobile devices used by the employees.
  • Financial Management
    • BYOD policies bring about corporate risk, forcing careful scrutiny of employee contracts and control of company data and information.  Telecom Expense Management (TEM) will help control and manage the overall costs of mobile voice and data communications. TEM will also help optimize invoice accuracy, equipment cost, and carrier contract negotiations.
  • Help Desk
    • Effectively managing enterprise mobility requires a focus on support of the organization with a help desk infrastructure. There is a significant responsibility by a help desk which effects the entire business in a number of areas. A help desk should include activities such as carrier order processing, add/remove features and plans, live agent level 1 & 2 device support, upgrade eligibility tracking and processing, warranty repair and replacement, accessory acquisition, carrier porting, corporate/individual transfer of liability, carrier escalation management, seasonal suspension/reactivation and device recycling.
  • Mobile Security
    • Carefully constructed, strictly enforced security policies integrated across all core components of EMM are the overall key to the success or failure of an enterprise’s mobility policy. EMM’s overall purpose is to manage risk on behalf of both the corporation and the employee; thereby maximizing productivity while mitigating threat. For more information on mobile security policies, ask one of the Renodis experts in this area.

Effective EMM can provide quantifiable business value to organizations that manage their mobile infrastructure to secure, compliant, and performance-optimized policies.  The ultimate goal of any EMM policy and the complexities of its components is strategic risk management.  Addressing the component of an EMM strategy will bring your enterprise closer to telecom happiness, a state of complete telecom well-being.

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Mobility is an essential part of today’s workforce. To hear of an employee who does not have access to corporate email remotely is nearly unheard of. According to Gartner, worldwide mobile voice and data revenue will exceed one trillion dollars a year by 2014[1].  The desire and necessity for increased mobility has brought about drastic changes in the new corporate landscape:  the desire to utilize a device of their choosing, and the necessity to use this mobility to attract a younger, more tech-savvy workforce. Being chained to one’s desk has quickly become a thing of the past, while both mobility and productivity are on the upswing. A study performed by Ipso-Reid shows that BlackBerry smartphone users can turn 53 minutes of downtime into productive work time each day, increasing overall productivity by nearly 30%[2]. Increased workforce mobility has brought about many changes within the enterprise, permanently altering the terrain of the corporate landscape.

There are obvious changes that mobility impacts upon the corporate environment, and some not-so-obvious effects.

Impact:  POSITIVE

  • Cost Savings
    • Office Equipment – because a combination of laptops, tablets, and smartphones can more than compensate for a desktop computer and land line phone, the savings on office equipment is straight forward.  In the past, many corporations have overspent in providing workers both a laptop and desktop computer, in addition to a land line and cellular telephone.   Increased mobility eliminates the need for unnecessary equipment.
    • Office Space – in an economy where every cent of cost savings is precious, managers can realize returns by downgrading or even eliminating office space.
    • Time Saving – Employees without a commute typically start work earlier and finish work later.
  • Increased Employee Responsiveness – mobile equipment enables employees the ability to respond more immediately to customer inquiries, complaints, and order fulfillment.
  • Speed of Decision Making – reaching employees nearly anywhere, at nearly anytime, greatly reduces critical decision making time.
  • Expedited Issue Resolution – nothing strengthens customer retention than the expedited response to problems and customer issues.  Increased mobility equates to increased accessibility.
  • Cost savings on commuting – mobility is greener when taking vehicle emissions and gas necessary for a daily commute to the office into account.

Impact:  NEGATIVE

  • Security Risks – adopting a mobility strategy entrusts employees to respect corporate data and adhere to security standards.
    • Network and Customer Data Security Concerns – allowing employees the ability to access highly confidential customer information poses a serious security risk without the appropriate enforceable policies.  Additionally, opening up secure corporate networks, whether via VPN or other mechanism, exposes the enterprise to a cornucopia of nightmarish security threats.
    • Lack of Mobile Device Management , or MDM Policies – not widely adopted or implemented
    • Employees disconnected from teams and corporate environment
    • Lack of Technical Support for Mobile Employees

Whether the benefits outweigh the negatives, there is no question that mobility has drastically transformed corporate culture.   Taking advantage of the cost savings, cultural benefits, and recruiting tools a mobile work policy allows will no doubt keep top talent and attract fresh, new talent to the enterprise.  Reap the benefits of mobility with solid Mobile Device Management and enforceable mobile security protocols.



[1] Gartner, Gartner Says Mobility will be a Trillion Dollar Business by 2014, October 21, 2010

[2] Durso, James, Going Mobile:  Redefining the Meaning of Workforce Mobility, October 13, 2010

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