“Renodis has been instrumental in driving down our telecom costs while increasing our service. It’s Renodis’ people that have made a difference. From how they leverage their relationships and experience with our telecom vendors to the quality of care they provide when assisting our employees and stores. Renodis is a true partner and an extension of our company.”

– Marc Kermisch, Vice President and Chief Information Officer, Red Wing Shoe Company

CUSTOMER: Red Wing Shoe Company, Inc.

HEADQUARTERS:  Red Wing, MN
INDUSTRY: Manufacturing and Retail
NUMBER OF LOCATIONS: 400
NUMBER OF EMPLOYEES: 2,200
PRIMARY BUSINESS DRIVERS:  Retail growth and multi-channel commerce

AT A GLANCE

  • 19% reduction in total telecom cost per employee
  • 3x increase in optical bandwidth while costs dropped by 33%
  • 60% lower monitoring cost with better reporting, faster diagnostics

CHALLENGE

Rapid growth and international expansion at Red Wing Shoes led to numerous new strategic IT projects and increased time and resources needed to professionally manage their telecom and mobility environments.

  • Total telecom cost per employee 20-30% higher than average
  • Growth initiatives including 25+ new stores per year, 20+ new mobile stores
  • New POS roll out requiring additional bandwidth
  • No disaster recovery strategy
  • Mobile policy needed
  • Limited carrier support
  • End user productivity impacted due to help desk support needs
  • No vendor, contract, invoice or change management process established
  • Inaccurate telecom inventory

SOLUTION – Renodis Turnkey Telecom Management

End-to-end Management of Telecom and Mobility

Ensuring correct technology, lowest total cost of ownership, improved services and support and an efficient IT organization

Multi-Disciplinary Approach

An integrated view into the life-cycle of an asset yields the lowest total cost and helps ensure the best outcome for clients

Purpose-Built Platform

Real-time visibility and reporting via our platform, Vision™, which enables actionable insights that reduce cost and risk

RESULTS

Technology

  • New optical network increased bandwidth 3x while costs dropped by 33%
  • Renodis monitoring solution resulted in better reporting, faster diagnostics and 60% lower cost
  • Sourced, contracted and PM’d new store network to accommodate POS requirements

Economic

  • 19% reduction in total telecom cost per employee
  • New invoice/change management procedures reduces ongoing costs by 10%

Service

  • Negotiating and tracking Service Level Agreements (SLAs) ensuring adherence
  • Accurate, real-time inventory
  • Faster, more efficient help desk support increased end-user productivity