Renodis Customer Experience Top in Industry According to New Telecom Services Net Promoter Scores

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Renodis announced today the company has recieved record-breaking Telecom Services Net Promoter scores over 5x higher than telecom and managed services industry averages. This parallels industry trends as more and more enterprises are moving to outsourcing telecom and mobility management.

Clients surveyed mentioned Renodis Telecom Services expertise in managing multiple telecom vendors and producing successful outcomes, Renodis responsiveness and high level of support, overall management of financials and decreases in total cost, and ability to seamlessly manage complex telecom and mobility projects.

“Renodis is extremely reliable,” said Marc Kermich, CIO of Red Wing Shoe Company. “There are a lot of vendors who will provide a plethora of services to pick from, but you still need to manage quality. We turned to Renodis because they carry the whole package. They bring great service, great quality, and the added benefit is they’re always thinking about lowering my cost of doing business.”

“Client experience and supporting our client’s business priorities are the primary drivers of everything we do at Renodis,” said CEO and Founder, Craig Beason. “For the past fifteen years, we’ve dedicated ourselves to building industry-leading telecom management methodologies that have been proven to produce great outcomes for our clients.”

As Renodis sees customer experience as paramount to serving clients, Renodis maintains an ongoing Client Survey Program which gauges short and long-term satisfaction, customer experience, and opportunities for improvement in every one of its Telecom Services and Mobility Management disciplines:

  • Technology Management: Ensuring each client has the right technologies in place that align with business priorities, leveraging the latest advancements in communications technology.
  • Vendor Management: Ensuring each client uses the right vendor that provides the correct services they need at the most competitive price, negotiating best-in-class terms, and managing contracts associated with all vendors.
  • Financial Management: A proactively managed and optimized Telecom Financial ecosystem closely tied to other disciplines – including audits, invoices, cost allocations, disputes, and analytics.
  • User Support: Providing exceptional end user support for telecom and mobility along with seasoned project management to migrate and manage change.
  • Asset Management: Complete, consolidated, and real-time inventory of all telecom and mobile assets.

“Renodis has been a game changer for DRC,” said John Bandy, CIO of Data Recognition Corporation and CIO of the Year from Minneapolis/St Paul Business Journal. “The Renodis solution is Turnkey –  from an assessment to complete implementation and ongoing management. We have clear visibility, we know that our vendors are being managed, and our services are up to date. It’s also allowed us to spend more internal IT time and resources on strategic solutions to drive our growth.”

 

The achievement of these high scores also follow a Renodis expansion of Telecom Services with the January acquisition of US ACOMM, a network solutions provider headquartered in Brooklyn Center, Minnesota.

>Why are Renodis Telecom Services Scores so high? Contact us to learn more.>

 

 

Renodis Named Finalist for 2018 Community Impact Award, Minnesota Business Magazine

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Renodis is delighted to be named a finalist for the 2018 Community Impact Award in the “Best in Class Small” category from from Minnesota Business Magazine.

The 2018 Community Impact Awards honors businesses, social enterprise organizations, nonprofits, initiatives and individuals making a significant impact on communities in Minnesota. Finalists will be honored and winners announced at a celebratory event February 22, 2018.

Click here to view the full list of finalists.

Renodis Community Impact Highlights

  • St Jude Children’s Hospital: Event Volunteering and Registration Desk
  • Honor Flight – Renodis CEO, Craig Beason, supported and accompanied a local WWII Veteran, Paul Bolden, as he traveled to Washington, D.C. as part of the Honor Flight Program, a non-profit dedicated to transporting veterans to visit memorials built to honor their service. “I’m really excited. I’m 86 years old and I used to travel a lot so it’s renewing in me all over again. I was in Bremerhaven Germany and I haven’t had contact with any of the guys since 1946”, recalls Paul Bolden. “I’m honored to be able to accompany Paul as he visits Washington, D.C. for the first time. This area’s Honor Flight program has been running since 2005 and this will be the 14th Honor Flight which includes 77 veterans and 88 guardians”, says Craig. In addition to sponsoring the flight Renodis employees participated in the “V-Mail” program, an in-flight mail call to provide the Honor Flight veterans letters thanking them for their service and wishing them well on their trip. The “V-Mail” program is a poignant reminder of how important mail service was to veterans while serving overseas.
  • Big Brothers Big Sisters Charity Hunt “HUNT FOR A HELPING HAND”– This is one of the biggest charitable events that Renodis organized. A South Dakota pheasant hunt involving clients and partners with proceeds benefiting Big Brothers Big Sisters of the Sioux Valley.
  • Genesys Works – a local non-profit focused on providing technology experiences to underprivileged high school students. Renodis brings on a yearly, paid, high-school intern with the goal of giving them valuable workplace experience as they prepare for college and working in the technology field.
  • Ducks Unlimited Sponsor/Mentor for Youth Hunt Duck Season – Craig Beason was excited to mentor an underprivileged youth through Ducks Unlimited. These are youth that would otherwise not have an opportunity to learn about water fowl, the outdoors, and explore their interest in hunting.
  • Feed My Starving Children – We support this cause 4 times a year with a large group of employees volunteering time and bringing a corporate check
  • Polar Plunge: Special Olympics – We rent a bus and bring a large group of employees to participate in our local polar plunge. Challenges for employees that raise the most funds. ($12k raised over the past year)
  • Bruce F Vento Elementary School, St Paul Public Schools – School Supplies Collecting
  • State Fair Parking Coordination benefiting Second Harvest Heartland
  • Reoccurring Food Packing at Second Harvest Heartland
  • Reoccurring Food Shelf Drive benefiting Prism Food Bank
  • A Breath of Hope Lung Foundation Golf Tournament
  • Renodis VP of Delivery, Paul Cashin, and his wife Jane founded and are very active in Minnesota Special Hockey. Jane is currently the president of this organization that adapted an ice hockey program for players of all ages with developmental disabilities. Paul also coached and volunteered for Minnesota Special Olympics, Western Wings
  • ASPCA – Collect pet food/blankets for humane society
  • The Lewis House – Employee Knitting Group knitted hats and Scarves
  • The Ain Dah Yung Center – which means “our home” in the Ojibwe language – is an emergency shelter for runaway and homeless American Indian youth. Our employee knitting group knit hats and scarves for this group
  • KidsCan – Employees made tie blankets and cards for this group benefiting kids with cancer
  • Toys for Tots Boxes during the holiday season
  • Salvation Army Bell Ringing during the holiday season
  • Walk for Animals for the Animal Humane Society
  • American Red Cross Employee Monthly Blood Donations
  • *New* Renodis Employee Points Program Rewards Employees for Volunteering – this program awards points for fulfilling monthly challenges around Personal, Professional and Charitable giving opportunities. These points can be turned in for clothes, backpacks and other prizes.

Renodis Volunteers at Feed My Starving Children

 

volunteering at SHH

Volunteering at Secondhand Harvest Heartland

 

Paul Bolden

HONOR FLIGHT, Paul Bolden

genesys works
Genesys Works Draft Day

Renodis Volunteers at Second Harvest

Renodis Expands Telecom and Mobility Management Services with Acquisition of US ACOMM

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Renodis today announced the acquisition of US ACOMM Inc., a network solutions provider headquartered in Brooklyn Center, Minnesota. By joining companies under the Renodis umbrella, both firms, employees, partners, and most importantly clients will all positively benefit from the combined breadth and capabilities.

Craig Beason, CEO and Owner at Renodis commented: “Over the years I have seen US ACOMM employees delivering terrific service to clients. In many ways, this parallels our mission at Renodis of exceeding customer expectations in every capacity. This is sure to be an historic time for our newly combined organization and I look forward to delivering unparalleled service to new and existing clients in 2018 and beyond.”

In addition to scope and service, a key differentiator that Renodis is excited to bring to clients is their proprietary Renodis Vision™ integrated telecom management platform. Built on a foundation of the industry’s first CMDB for telecom and mobility management, the platform captures and manages all inventory, spend, contract data and activity related to clients’ telecom environments. Leveraging the Microsoft Dynamics software platform and highlighted by Microsoft itself in a special case study showcasing innovative use of their platform, Renodis leverages Vision™ to achieve the many integrated work flows and reporting outcomes needed to optimize and manage the entire telecom ecosystem for their clients.

“This transaction caps off 2017 as a year of significant growth for Renodis,” said Beason “In 2016, I asked our employees to develop the infrastructure to support a growth plan that included organic growth as well as growth through acquisition. Thanks to their hard work and dedication to that goal, we hope this will be the first of many announcements chronicling our growth in the coming years.”

For more than 15 years, Renodis has paved the way in client-centric telecom and mobility solutions, driving a shift to end-to-end outsourced management. With managed solutions focused on Mobility, SD-WAN, Wireline, Project Management, and Turnkey Telecom Management, the Renodis promise frees IT leaders from telecom frustration while saving time, money, and increasing productivity.

>>Contact Us Today to Learn More>>

VeloCloud VMware: Why SD-WAN is “WORTH it”

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The VeloCloud VMware acquisition has been shaking up an already “disrupted” telecom industry since it’s announcement in November. Is this acquisition an argument to finally pull the trigger on investing in SD-WAN technology for your organization?

Experts agree that SD-WAN provides new options for reducing WAN costs with clear ROI, improving performance, and increasing availability. Here’s what Gartner has to say:

We recommend you look at SD-WAN when refreshing WAN edge equipment, renegotiating a carrier contract, building out new branches, or aggressively moving apps to the cloud (among other reasons).

We, along with industry experts, believe it’s worth a discussion.

SD-WAN essentially represents a new way to manage network connectivity to other office locations using software-defined networking principles — a potentially BIG competitive edge for your organization.

VeloCloud VMware SD-WAN technology can aggregate multiple types of connections, including broadband, MPLS and cellular, to create more reliable connections that are also often less expensive than going the MPLS only route.

So what does VMware stand to gain?

VMware, traditionally known for virtual machine management software, now looks to focus on network management. In 2012, VMware paid more than $1 billion to purchase Nicira, a start up company whose product is now sold by VMware as NSX.

We agree with IDC networking analyst Brad Casemore quoted in NetworkWorld’s Nov 2nd article: 

In choosing to purchase VeloCloud VMware says it’s found a company that has done well with mid-market and enterprise customers, and has seen some success in service provider and telecommunication provider users as well…

We at Renodis are excited about the state of the SD-WAN industry and the value we bring to our clients by being an authorized reseller and solution partner of VeloCloud.

Renodis solutions enhance VeloCloud’s SD-WAN products with a complete life cycle service, from proof-of-concept and business case, to configuration and deployment, through a comprehensive managed support service.

Not sure where to begin?

>Learn more about how SD-WAN can impact your organization>

 

Volunteering to Make a Global Impact

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Recently, a group of Renodis employees and their children visited the Feed My Starving Children (FMSC) facility in Eagan, MN. There, each person is given a position along the assembly line work station in packaging individual MannaPacks. Each MannaPack contains vitamins, dehydrated vegetables, soy and rice to make sure the recipient of the MannaPack is […]

How to Solve Telecom & Mobility Frustrations [Webinar]

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Telecom frustrations.

We hear you. And we know all too well the pain our clients used to face when dealing with network outages, billing issues, and dealing with telecom carriers.

How does an IT Leader focus on growing their business when faced with these complex challenges? Isn’t there a new way to solve this old problem??

You need answers and we’ve got them. JOIN US as nationally-known, award-winning CIO, Joe Topinka, shares his experience with Renodis and how we solve complex telecom and mobility problems, helping accelerate transformation to an IT Business Partnership model.

View the Recording Below…

[Video] Renodis Polar Plungers get “As Cold As Ice” to Benefit Special Olympics SD

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“Let me win. But if I cannot win, let me be brave in the attempt.” – Special Olympics Athlete Oath

Congratulations to Renodis Team Shock and Thaw on their record-breaking fundraising efforts! Close to $10k raised to benefit Special Olympics SD. A big thank you to our client Premier Bankcard for bringing this great cause to our attention. The following documents the brave team and their dedication to raising awareness for The Special Olympics.

Next year – be brave with us 🙂

Learn more at www.plungesd.org

Craig Beason, Renodis CEO, Featured in MSPBJ with CEO Roundtable

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Next week’s edition of The Minneapolis St Paul Business Journal will include a CEO Roundtable spotlight featuring our very own Craig Beason, CEO of Renodis. Craig talks about CEO Roundtable…

CEORoundtable

“Every month, my best meeting is with my roundtable – they challenge me to move my business to the next level.”

CEO Roundtable is a leading peer-sharing organization for leaders of growth-oriented companies. Membership includes CEOs from fast growing Minnesota companies who want to share their ideas, experiences and insights. Candidates are selected carefully from a variety of industries according to key success factors. They are then recommended to the Board for approval. Once approved, members are recommended to a specific group which best fits their business vision, challenges and personal style.

Want to chat with Craig about CEO Roundtable? Connect with Craig.

This One Thing Could Mean Disaster for Some CIOs

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According to a new study published by market research firm IDC, CIOs who focus on the operational side of IT will find themselves missing the mark — while CIOs engaged in innovation and business-focused strategy will reap the benefits.

Interestingly the study found that only 25 percent of CIOs surveyed saw their role as responsible for innovation, yet 40 percent of the line-of-business executives said they view CIOs as responsible for “innovation and leading their company’s digital transformation.” That’s quite the disconnect.

“CIOs who stay operational will find themselves further marginalized over the next three years,” stated Mike Jennett, Vice President of Research with IDC’s IT Executive Program. “For these executives to stay relevant, they must shift their focus to transformation and innovation and incorporating those innovations into their stable infrastructures.”

Simply “keeping the lights on” will cause the business to look elsewhere for technology leadership and innovation, Jennett added.

best in class

A typical organization spends 78% of it’s time and resources “keeping the lights on” while best-in-class companies only spend 65%. The bottom line – the less time you spend on operational activities, the more you have to focus on strategic activities that drive your business.

“This study is further confirmation that the expectation of today’s CIO is to lead innovation vs. manage a cost center. The sooner this philosophy is adopted the more successful will be the enterprise and their respective IT leadership,” states Myron Braun, VP of Sales at Renodis. “The key is to take actions now to enable a more efficient IT organization later; simply put, managing tactical areas of IT must become yesterday’s priority for today’s innovative CIOs to thrive and add value to their enterprises.”

So how can CIOs move the needle strategically when they still need need to keep the lights on? Here’s one easy way to Solve the CIO Dilemma.

Renodis Raising Money for Special Olympics with POLAR PLUNGE

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“Let me win. But if I cannot win, let me be brave in the attempt. – Special Olympics Athlete Oath”

At Renodis, we love to get involved in community causes as well as support the charities that matter to our clients. When our friends at Premier Bankcard suggested we get involved in the Special Olympics SD Polar Plunge we were excited to join in! What could be more fun than jumping in ice cold water while raising money for a great cause?? (Don’t worry, we’ll capture all the fun ice cold water jumping  as well)

Please take a moment to click the following link to support our “Freezin for a Reason” – Thank you for your support!

http://www.firstgiving.com/team/312129

Through the power and joy of sports, Special Olympics transforms lives. Since 1968, Special Olympics has been offering people with intellectual disabilities year-round training and competitions in Olympic-style sports. More than 32 individual and team sports – from Alpine Skiing to Volleyball – provide quality training and well-matched sporting events.

For more information on The Special Olympics and how you can further help the mission of spreading compassion and acceptance, visit their website at www.SpecialOlympics.org.