Mobility Support Desk Agent

Reports To: Mobility Support Manager

Company Summary

Renodis is a Telecom and Mobility Management Company focused on freeing IT leaders from telecom frustrations — saving money, time and increasing productivity. This is accomplished through innovative process, purpose-built systems, talented people and deep industry relationships. A Saint Paul, Minnesota based company since 2002, Renodis has helped hundreds of organizations with Telecom and Mobility needs.

Position Summary

This position is the front-line support for mobile phones, tablets, and data cards in use by Renodis’ clients.  The ability to focus on providing the best possible resolution for clients while ensuring their own internal policies and procedures is key to this role.  While this is an entry-level position, we work daily with many client VIP’s, so the ability to provide a high level of customer service is paramount to success for this position.

Core User Support Desk Team responsibilities include:

  • Handling of calls and emails from clients
  • Placing orders for new and replacement mobile devices with carriers
  • Work with wireless carriers on service issues and plan maintenance
  • Assisting clients with configuration of mobile devices
  • Preparation of mobile devices for deployment to clients
  • Troubleshooting mobile device issues – both hardware and configuration
  • Diligent efforts to track and monitor issues and orders to ensure a timely resolution
  • Constant expansion of personal technical knowledge
  • Build and help maintain customer asset records
  • Relentless focus on the Renodis mantra of an UN-TELECOM level of service

Skill and Competency Requirements

  • Competency in mobile device use
  • Familiarity with mobile carrier policy, procedure, and offerings desired
  • High level of attention to detail
  • Problem solving skills
  • Strong verbal and written communication skills
  • Ability to think quickly and multitask
  • Ability to work daily until 7pm CST, Monday – Friday

Education and Experience

  • Post-secondary educational work preferred (technical, community college, etc.), not required
  • Previous roles showcasing customer service and effective communications
  • Experience with Microsoft Office tools
  • Experience using ticketing systems and/or case management preferred

Please direct all inquiries on this position to Jesse Ray, jray@renodis.com .